COVID-19 Policy/Procedures Update

We value our clients; and during these unprecedented times, we want to assure you that we’re prepared to handle any of your coverage questions, policy/claims services, and new business needs!

With COVID-19 prevention and containment efforts creating uncertainty, our goal is to eliminate any surprises associated with your insurance. Your attention is focused on your family and business; know that we have the tools and information needed to serve you remotely. With North Texas weather conditions, we’re accustomed to mobilizing remote operations.

From a simple billing question to assisting you with a claim, our team is available to help you under any circumstance. We remain prepared and committed to excellent customer service!

Also, know that the insurance carriers we represent have implemented their plans for business continuity; in most cases, deploying their teams remotely. With each passing day, our carrier partners are reaching out to us with explanations on how they’re navigating and adapting to serve your needs.

Simply put, Matt Lohoefer Insurance Agency and our extended carrier team can help you when you need our assistance! We will be open and available during our modified business hours of Monday through Friday 10:00 am to 4:00 pm unless instructed otherwise.

There is currently no disruption at Matt Lohoefer Insurance Agency. For general needs, you can reach out to us with any questions at 972-964-0113.

We will not let you down during this difficult period.

Our website: www.mattinsurance.com

Thank you,